Changing Your Smartphone: Moving the Wüstenrot App to a New Primary Device
Because the Wüstenrot App is also your security device, switching phones needs a little care. The good news: the process is short.
Before you switch
- Make sure you know your Verfügernummer and password.
- Keep your old phone until the new one works.
- Check that your mobile number at Wüstenrot is current.
Moving to the new phone
- Download the Wüstenrot App on the new smartphone from the App Store or Google Play.
- Log in with your Verfügernummer and password.
- The new device is registered as your primary device.
That is the process described on Wüstenrot's own FAQ. Once finished, remove the app from the old phone and factory-reset it before selling or giving it away.
Lost or stolen phone?
If your phone is lost, act quickly: block your card and account through the web portal or customer service, and change your password. The online banking features guide explains the digital blocking function.
Frequently asked questions
Do I need to register again on a new phone?
No. You log in with your existing Verfügernummer and password, and the new phone becomes your primary device.
Pentoblog is an independent publication and is not affiliated with Wüstenrot. For account-specific questions contact Wüstenrot directly through its official website.